Yes, we offer a wide range of ready-made stock available for immediate order.
2. Can I place a custom order based on my own designs?
Absolutely. We produce jewellery to customer specifications, including custom designs or branded collections. Please note we have minimum order quantities for custom production and do not offer one-off bespoke pieces.
3. What metals do you work with?
We primarily work in 14ct gold, but also offer production in 18ct and 22ct upon request.
4. What’s your minimum order quantity for custom production?
MOQ varies depending on the design and metal. Contact us with your specifications for a tailored quote.
5. What’s the lead time for custom orders?
Custom production typically takes 8–12 weeks, depending on the complexity and volume of the order.
6. Do you provide samples before full production?
Yes. We can create a sample or prototype before you commit to a full production run.
7. Are your products hallmarked?
Yes, all our jewellery is hallmarked with the Birmingham Assay Office, in line with UK hallmarking regulations.
8. Do you meet REACH compliance standards?
Yes, we regularly test our products for REACH compliance and other known allergens. We’re proud to be one of the first suppliers to sign up to the AnchorCert Protect certification, which screens for 16 known metal allergens to ensure product safety and peace of mind.
9. Can I reorder the same designs later?
Yes, once a design is in our system, you can reorder it at any time.
10. Do you offer branding or packaging services?
We do not provide packaging for retail purposes. All jewellery is delivered in minimal packaging, designed solely for safe and secure transport.
11. How do I place an order?
Email us or use the contact form on our website. We’ll confirm stock availability or discuss your custom requirements.
12. Can I visit your office? What are your hours of operation?
Visits are by appointment only. Please contact us in advance to schedule a meeting. Our standard office hours are Monday to Friday, 9:30 AM to 5:00 PM.